A passionate customer experience leader and creative technologist who has leveraged broad creative and technical skill sets throughout a diverse career. An accomplished manager, trainer and technician who has personally guided 500+ team members to achieve unprecedented sales performance and customer service for the world’s leading technology brands. Hallmarks include leading Microsoft's worldwide Surface evangelism efforts and it's first retail store, a unique background in advertising as a tech specialist, and 5+ years as an Apple Genius. A firm believer that people + technology = magic.
Consult with small to medium size companies in a range of industries providing support with training, strategy, and technology decisions.
Overhauled, created, and executed world-wide retail evangelism and training strategies to promote Microsoft Surface devices to over 150,000 retail salespeople as the premium computing device for consumers. Cross-collaborated with product managers, product marketing, and executives to ensure assets were of world-class quality and accuracy.
Brought product truth to life as an industry expert throughout the advertising creation process for all projects where technology was featured. Traveled world-wide to support creative and production teams on all facets of shoots, including training talent and interfacing with clients.
Coordinated efforts to restore profitability and reputation of under-performing location with 40 employees. Implemented new policies and procedures, including various initiatives designed to increase sales and client loyalty.
Original employee of the then top secret Microsoft Retail Store. Responsible for creating and delivering the foundation of Microsoft Retail’s sales and service curriculum to over 500 employees. Focused on a warm, people-focused approach that fostered professional development and camaraderie.
Provide world-class technical and customer support for Apple Stores. Responsible for leading, training and mentoring a team of Geniuses at two of the most highly visible retail stores in the US. Focused on creating a culture of empathy for team to relay compassion and patience in an industry that relies on technobabble and quick fixes.
Provided communications & management for user facing storefront features & worked cross functionally with Design, Engineering, UI Engineering, and more to ensure projects stayed on-time and within spec from concept through product launch.